- No free return or exchange service will be provided for any damaged products returned within 7 days without a DOA return authorization.
“Damage on Arrival” Definition
- The main component of the product and/or its contents are missing, damaged, or marked.
- Damage caused by misuse, installation errors, or other manmade damages (such as scratches, falls, circuit burns, deformation, interface damage, foreign objects intrusion, moisture, and damaged, removed, or unidentifiable barcodes or warranty labels)
If the product has any of the aforementioned damages, the customer will be charged a refurbishment fee.
※ Refurbishment fee amount is determined based on the damage and missing content, and the refurbishment fee amount will be provided to the customer after evaluation.
If the product is determined to be eligible for exchange, the replacement product will shipped out once the customer has remitted payment for the fees.
If the product is determined eligible for a credit, the fees will be deducted from the refund. Any remittance fee will be paid by the customer.