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Frequently Asked Questions (FAQ)

Duplicator cannot make copies of copy protected/copyright discs.

It means that the master being copied has more data than what the blank disc can hold. Common issue is trying to copy a dual layer disc onto a single layer disc. Use the “Disc Info” feature on the duplicator to verify that you have the proper blank disc.

If the message appears and one of the writers opens up, it means that the source is set to the wrong drive. Use the “Select Source” feature to switch to the correct drive as source.

Yes, you can use the “Pre-Scan” feature to verify.

Most common issue is a loose data cable, call tech support to get authorization to open the unit to check on the cable. Disconnect and reconnect the cable that should resolve it. Another possibility could be the USB switch if the duplicator comes with a USB switch on the back. If the duplicator is equipped with one USB switch, make sure it is turned to the “Off” position for duplication.

It means the blank media you are using are different format from the source. Make sure that you are copying DVD to DVD, or CD to CD. Flip the disc over, DVD should have a dark purple color while CD is in silver. You can also use the “Disc Info” function to find out from the duplicator.

Yes, most of our duplicators have the “Edit Track” feature for that purpose.

Yes, most of our duplicators have the “Edit Track” feature for that purpose.

No, “Edit Track” works on Audio CD only.

Possible issues are media or DVD/CD drive. First make sure you are using the correct type of disc, use the “Disc Info” feature to verify that the media are blank or not. Scroll through each DVD/CD drive and see if it detects a disc and verify that each disc is blank and of the correct format. If you come upon a drive that says “No Disc” and you are certain that there is a disc in the DVD/CD drive, which means the DVD/CD drive is the issue. Please contact our tech support at (888) 832-9619 for further support.

Yes, Media Mirror Duplicator can copy from USB or memory cards to CD/DVD discs.

Yes, the Media Mirror duplicator supports disc spanning and automatically allocates data files from USB flash drive onto multiple DVDs or CDs for data backup purpose.

Yes, the Media Mirror duplicator can copy data files from multiple USB flash drives and memory cards onto one CD/DVD as long as all the files can fit onto one CD/DVD disc capacity.

Copy transfer rate is up to 33 MB per second.

Yes, our USB duplicator supports NTFS and other file formats, such as FAT/FAT16/FAT32, EXT1/EXT2/EXT3.

Yes, enable the “Data Area Only” on the duplicator Menu to copy only data area.

Yes, you can as long as the data size on the source is smaller than the target USB flash drive capacity. You need to enable the “Ignore Size” feature on the duplicator setting.

You do not need to have all the USB ports loaded for the duplicator to function.

Yes, you can. An external USB hub may be required to provide enough electrical current for the USB hard disc drive. For further information please contact our tech support.

This could indicate that you have a bad USB flash drive. To confirm you can use the “Media Check” feature on the USB duplicator to verify.

Verify that each USB port on the duplicator is good. The USB ports may be worn out and needs to be replaced. Sometimes you may need a firmware update.

Not all USB flash drives are manufactured the same and will have speed variances from brand to brand and batch to batch. You can use the “Measure Speed” feature on the duplicator to verify the Read and Write speed of the USB flash drive.

Yes, you can. Use the USB card reader to copy memory cards.

Yes, EZ Dupe Disk-Lok duplicator will provide peace of mind. This exclusive technology automatically embeds copy protection within each duplicated disc, preventing them being copied on a computer or another duplicator.

No, all EZ DUPE duplicators are stand alone and do not need a computer for duplication.

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